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Customer Happiness Agent

All offices

Greetings, ZoomNation!

We are announcing a  Customer Happiness Agent vacancy!

If you want to evolve into a true customer service unicorn, this is the place to be. Due to the diversity of responsibilities of the role, the ideal candidate will be a competent and resourceful individual with a passion for helping people.

The goal is to ensure that every customer is totally satisfied with the service we provide and shares his or her experience with millions of friends!

If you are a highly motivated professional who welcomes new challenges and loves to work with people,  send your motivation letter here 

The subject of the letter should be : "What superpower should an ideal Customer Happiness Agent have?".

We'll accept your motivation letters till 07.10.2018, 15:00!

Responsibilities

  • Conduct customer onboarding and aftersale procedure;

  • Provide exceptional customer service during the whole customer journey to improve NPS, CSR;

  • Provide support to customers regarding all benefits of the service;  

  • Facebook Messenger monitoring;

  • Undertake ZoomPal research & design tasks;

  • Promoting among employees and living company's mission and values.

Requirements

  • 6+ month of experience working at ZoomSupport;

  • Customer centricity;

  • Excellent public speaking, interpersonal and communication skills;

  • Deep understanding of the technologies, tools and processes relevant to a Sales/Support workflow;

  • Deep understanding of how to give an effective feedback;

  • Responsibility & good time management;       

  • High level of stress-resistance;

  • Outstanding knowledge of MS Office;

  • Aptitude in problem-solving;

  • Desire to work as a team with a results driven approach;

  • B2+ English.

     
SEND YOUR CV