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Tech Support Representative (MK Ticket )

Lutsk Office

  Greetings, MacKeeper Support Professionals!

We are looking for an enthusiastic, Tech support representative to work on providing world-class technical support around the globe on tickets! If you want to kickstart your career in technical support, send your motivation letter to hr@zoomsupport.com.ua or apply here

Main responsibilities:

  • Provide technical support for Company’s Software in English;
  • Communicating with Customers via Email;
  • Identify and assess customers' needs to achieve satisfaction;
  • Advice and consult Customers on problems that are related to our software;
  • Provide fast feedback about the software issues.

SUCCESSFUL CANDIDATES SHOULD HAVE THE FOLLOWING REQUIRED COMPETENCIES / SKILLS:

  • Knowledge of Windows/Mac Operating Systems;
  • English Level - at least upper-intermediate (B2+);
  • An understanding of Сustomer Support Workflow and main principles;
  • Analytical thinking;
  • Ability to learn and adapt fast;
  • A driven and motivated mindset to work with computers and people;
  • Stress tolerance and decision-making.​​

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