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Slimware Technical support representative

Lviv office


We are looking for an enthusiastic, tech savvy Tech support representative to work on providing world class technical support around the globe!
If you want to kickstart your career in technical support, this is the place to be!
 
Main responsibilities:
Support and provide world-class customer service via phone, chat or helpdesk;
Identify and assess customers' needs to achieve satisfaction;
Handle and resolve customer complaints;
Troubleshoot software-related issues on Windows;
Provide fast feedback about the software issues.
 
SUCCESSFUL CANDIDATES SHOULD HAVE THE FOLLOWING REQUIRED COMPETENCIES / SKILLS:
Experience in maintaining and configuring Windows;
Peripheral devices setup;
Experience in application troubleshooting and multi-tasking skills;
Strong problem solving and research skills;
English Level - at least intermediate (B1+) with strong speaking skills;
Ability to learn and adapt fast;
Stress tolerance and decision-making;
Ability to work in team
High ability to demonstrate and present our solutions to technical and non-technical audiences;
Driven and motivated mindset;
Willingness to work on night shifts.
System administrator, software engineer or technical support experience as well as technical certification - will be a great plus!
 
We offer:
Very warm and friendly working environment
Competitive salary and bonuses;
Advanced training program for newcomers;
Continuous professional competencies development and professional growth opportunities;
Foreign languages learning in the company office (different levels of language skills; etc.)
Corporate/ team/ special events
Free external and internal professional trainings and certifications
Comfortable office location;
Participation in corporate events and more.


We are proud of our strong team of professionals and friendly corporate attitude. 
To apply please e-mail your CV (in English only) with the detailed description of your career and skills. We guarantee the privacy of any received information.

WELCOME TO ZOOMSUPPORT!

 

SEND YOUR CV