Technical support representative (Onsetgame)
ZOOMSUPPORT is a company engaged in remote support and provides assistance to MAC and PC users worldwide. We are looking for an enthusiastic, tech-savvy Technical support representative to work on providing world-class technical support around the globe!
If you are a highly motivated professional who welcomes new challenges and loves to work with people, email your CV (in English only)
-Support and provide world-class customer service via phone, chat, emails.
-Identify and assess customers' needs to achieve satisfaction.
-Handle and resolve customer complaints.
-Troubleshoot ,Investigate and Reproduce Software (online game) issues.
-Provide fast feedback about the software (online game).
SUCCESSFUL CANDIDATES SHOULD HAVE THE FOLLOWING REQUIRED COMPETENCIES / SKILLS:
-Basic OS (Windows, Mac, Android, IOS) knowledge.
-English Level — at least upper-intermediate (B1 ;B2 ).
-Multitasking (ability to manage things on the go).
-Willingness and ability to work in a team.
-Great writing and communication skills.
Conditions of work:
We offer our employees:
-Warm and friendly working environment
-Free external and internal professional trainings and certifications
-Opportunity to learn foreign languages in the company office
-Ukrainian labor legislation guarantees
-Annual paid vacations (20 working days)
-Corporate / team / special events
-Challenging work in international professional environment