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Technical support representative French

All offices

We are looking for an enthusiastic, tech savvy, French speaking Technical support representative to work on providing world class technical support around the globe!

If you want to kickstart your career in technical support, this is the place to be!

 

Main responsibilities:

Support and provide world-class customer service via Phone;

Identify and assess customers' needs to achieve satisfaction;

Handle and resolve customer complaints;

Troubleshoot software-related issues on Mac OS, Windows, Android, iOS;

Provide fast feedback about the software issues.

 

SUCCESSFUL CANDIDATES SHOULD HAVE THE FOLLOWING REQUIRED COMPETENCIES / SKILLS:

French Level - at least intermediate (B2);

Experience in maintaining Windows;

Peripheral devices configuring;

Advanced troubleshooting and multi-tasking skills

Strong problem solving and research skills.

Ability to learn and adapt fast;

Stress tolerance and decision-making.

Ability to work in team

High ability to demonstrate and present our solutions to technical and non-technical audiences;

Driven and motivated mindset;

Willingness to work on night shifts.

System administrator, software engineer or technical support experience as well as technical certification - will be a great plus!

 

We offer:

Very warm and friendly working environment

Competitive salary and bonuses;

Advanced training program for newcomers;

Continuous professional competencies development and professional growth opportunities;

Foreign languages learning in the company office (different levels of language skills; etc.)

Corporate/ team/ special events

Free external and internal professional trainings and certifications

Comfortable office location;

Participation in corporate events and more.

 

We are proud of our strong team of professionals and friendly corporate attitude. 

To apply please e-mail your CV with the detailed description of your career and skills. We guarantee the privacy of any received information.

 

WELCOME TO ZOOMSUPPORT!

 

SEND YOUR CV