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MacKeeper Support Representative

Lutsk office

We are looking for an enthusiastic, Software Support  representative to work on providing world-class technical support around the globe! If you want to kickstart your career in technical support, this is the place to be!

 

Main responsibilities:

  • Provide technical support for Company’s Software in English;
  • Communicating with Customers via Phone, Chatrooms, and Helpdesk;
  • Identify and assess customers' needs to achieve satisfaction;
  • Troubleshoot software issue on remote sessions;
  • Advice and consult Customers on problems that are related to our software;
  • Provide fast feedback about software issues.

SUCCESSFUL CANDIDATES SHOULD HAVE THE FOLLOWING REQUIRED COMPETENCIES / SKILLS:

  • Knowledge of Windows/Mac Operating Systems;
  • English Level - at least upper-intermediate (B2+);
  • An understanding of Сustomer Support Workflow and main principles;
  • Analytical thinking;
  • Multitasking (ability to manage things on the go);
  • Customer centricity;
  • Ability to learn and adapt fast;
  • A driven and motivated mindset to work with computers and people;
  • Willingness and ability to work in a team (great communication skills);
  • Stress tolerance and decision-making.

Technical support experience as well as technical certification - will be a great plus!

Conditions of work: Morning/Day/Evening/Night Shifts.

We offer:

  • Competitive Salary + a possibility to get bonuses for the quality of your work;
  • Free training;
  • A possibility of promotions;
  • Comfortable office location;
  • Participation in corporate events and more.

 

We are proud of our strong team of professionals and friendly corporate attitude.

To apply please e-mail your CV (in English only) with a detailed description of your career and skills. We guarantee the privacy of any received information.

 

SEND YOUR CV