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Tech support representative (chats)

Lutsk Office

We are looking for an enthusiastic, tech-savvy Technical support representative to work on providing world-class technical support around the globe!

If you want to kickstart your career in technical support, this is the place to be!

 

Main responsibilities:

  • Support and provide world-class customer service via Phone, chat or helpdesk;
  • Identify and assess customers' needs to achieve satisfaction;
  • Handle and resolve customer complaints;
  • Troubleshoot software-related issues on Mac OS, Windows, Android, iOS;
  • Provide fast feedback about software issues.

 

SUCCESSFUL CANDIDATES SHOULD HAVE THE FOLLOWING REQUIRED COMPETENCIES / SKILLS:

  • Experience in maintaining Windows;
  • Peripheral devices configuring;
  • Advanced troubleshooting and multi-tasking skills
  • Strong problem solving and research skills.
  • English Level - at least upper-intermediate (B2+);
  • Ability to learn and adapt fast;
  • Stress tolerance and decision-making.
  • Ability to work in a team
  • High ability to demonstrate and present our solutions to technical and non-technical audiences;
  • Driven and motivated mindset;
  • Willingness to work on night shifts
  •  System administrator, software engineer or technical support experience as well as technical certification - will be a great plus!

 

We offer:

  • A very warm and friendly working environment
  • Competitive salary and bonuses;
  • Advanced training program for newcomers;
  • Continuous professional competencies development and professional growth opportunities;
  • Foreign languages learning in the company office (different levels of language skills; etc.)
  • Corporate/ team/ special events
  • Free external and internal professional trainings and certifications
  • Comfortable office location;
  • Participation in corporate events and more.

 

We are proud of our strong team of professionals and friendly corporate attitude.

To apply please e-mail your CV (in English only) with a detailed description of your career and skills. We guarantee the privacy of any received information.

 

WELCOME TO ZOOMSUPPORT!

 
SEND YOUR CV